I use the Precision Tune on 6th Ave in Decatur AL. I have always been pleased with the great service and the timely manner I am in and out. I was in on 10/17/17 and witnessed an angry customer trying to bully the lady behind the service desk. Karen Huckabe(?) who I found out normally works in the Florence or Muscle Shoals location was in Decatur to help out. She handled the angry lady with tact and professionalism. You should be proud to have someone with her class and tact representing your company. My service tech was also extremely polite and helpful. I will continue to use Precision (going next week for brakes) and would encourage anyone in the Decatur area to visit the polite professional and experienced folks at Precision.
The staff are knowledgable, making sure they accurately understand the customer before diagnosing the issue. They compare products and pricing in recommendations for help while supporting the customer's choice. They catch and remedy other mechanic's mistakes, showing an attitude of concern all while focusing on making the customer feel safe and comfortable.