I appreciate that you keep my car history on file so that I can just order the same thing each time and I don't have to remember specifics. I like that I can pull up and there is someone ready to take my keys before I even get in the lobby. I like that the wait time is reasonable. I like that if I have a concern about a weird noise, you guys check it out and provide me with an estimate with no extra charge. I like that it feels like the employees recognize me even though I only come in every 3,000 miles.
I like the quick service without trying to sell me a bunch of unnecessary stuff. I also feel respected when I mention that I do most maintenance on my own car and if I have a question, I get a straightforward answer, instead of some BS because I'm a chick in a dress. For example, I have replaced some gaskets and hoses, but still have a small oil leak that I haven't been able to identify, so the tech who did my latest oil change helped identify the gasket that is continuing to leak.
Side note-I don't bother doing my own oil changes because the cost is the same for me to do it myself or to take it somewhere, and you guys have that handy bay underneath cars, while I just have to get under the car and get oil in my hair.