being a woman who knows nothing about cars, i was hesitant about going to a chain store to have my oil changed. i was afraid they would tell me that my car needed extra work above the oil change, and while i did get some "extras" because the the extras were reasonable. i didn't need tires or brakes or engine work. they appeared to be honest and i think i have found a place to do work on my car when things go wrong. they were professional and courteous.the prices were reasonable.