Good price for an oil change. However, I would work on cleanliness. There was oil smudge on my steering wheel from the tech who drove it out of the bay and then on my glove box as they were checking my cabin filter. Luckily i have a black interior so once I rubbed it, it came off. But if' i had a cream colored interior, would not have been good.
One way I've seen other oil change places manage that is a guy who all he does is pull cars around. He's not doing oil changes. Maybe that's how you all have it set up now. If so, they need to review that practice then. Other than that, everything else was good. Thanks