I thought Tommy was very professional and wanted my experience to be a good one! He was very thorough in his inspection of my vehicle and took the time to explain everything having to do with the repairs. The front office people were very nice as well. The only complaint I had was that they were very slow at getting my invoice written up. I sat for 30 minutes! This is after I was called and told that my vehicle was ready at least an hour before I showed up! When I first arrived in the office the office person was helping a couple with their vehicle. That took at least 10-12 min. So I'm not sure why everything was taking so long. But, sometimes things happen, and I understand that. Overall, I was very pleased with the repairs and courtesy from everyone.