The customer service is beyond excellent. I always feel like I'm treated like family EVERY TIME I've gone in for service, even just for an oil change. I don't feel hackled nor do I feel like they're trying to sell me services I don't need. I've never been a victim of "since I brought my car in for service, it's been acting funny" like SO many horror stories I've heard from friends involving other auto shops. It's honest business which means the owners are honest people who I believe actually work there from time to time if not everyday. Rare business period! I don't go anywhere else for service nor will I ever.
Customer service was very clear and concise. My oil change was completed in a timely manner. I was prompted to take care of other updates with my car (coolant, windshield wipers, etc.) and through clarity over the phone and a promise to be finished with the job in 20 min I agreed. Sure enough the job was finished on time and I was in and out without a worry!
The service is great. The owner and his wife and all of the employees are friendly, helpful and very efficient. They tell you how long it will take and it is always pretty accurate. I referred my granddaughter to take her car there and she was very happy with their service
and remarked on how very nice and friendly they were. I highly recommend them.
They told me to come in around noon, and they would get to me ASAP..got there at noon, but still she said hr to hr and one half wait, luckily Ace, and Subway was across the way, so returned an item, and went and ate at Subway, and read ..went back at one, and it was done, waiting for me...so I would say that is great service. You can't expect to take your car/truck in and have them wait on you right then and there..that is the reason I took my book..
It is a little pricey, that would be my only concern...Went to Accuracy Auto, last year, and got a 130 price..however, things do go up, and the convenience, it is close to my house, AND the fact they are located in a small mall, it is worth it..
Gig Harbor is pricier then Tacoma...but who wants to go to Tacoma?,...not this old gal..
I even dashed in there last year some time, and got a mechanic to run out and look at the
steering wheel, as it was making some sort of noise when I turned it..he did, no worry for me, did not
need fixing.he explained what it could be..five minutes tops..nice that he did that tho..Try and get that at another place..doubt it
So they are great...and I highly recommend them..
Lived in GH for 9 years..I am from Tacoma/Parkland, Spanaway...
Before finding Precision Auto Tune in Gig Harbor, I dreaded getting my car worked on, and even my oil changed. Now I enjoy going and know when I go there, they will be fair, honest and up-front about any repairs that need to be made. They also great me and everyone who walks in their door as if they were family.