The employees at precision always treat me with respect and are more than willing to talk to me about the issues with my car and how they can fix it. As a woman, it's sometimes intimidating going into an auto shop to get some help, but with precision I'm never nervous about asking questions or having work done on my car.
I have gone for several basic oil changes for my recent car. And I think that they actually do the checks that are on the list. I know one time I had gone a long time between oil changes and they said the oil was thicker than should be and couple other issues. So that tells me that the tech was paying attention and not just going through the motions.
Simple, direct communications regarding services and schedule. I like being able to see and when appropriate, speak directly to the service technician working on my vehicle. Explanation and visualization of the issues being addressed helps establish confidence and trust.