It was great, the guys on duty kept me from making a huge mistake. I have a newer vehicle that requires synthetic oil, my last two oil changes were at a different place and they used the conventional oil, which the techs at Precision determined was already causing sludge build up. He politely explained that spending a few more dollars now will prevent a major issue later. I took his advice, they gave me a great deal on a flush and re-doing the oil change. Didnt take all day either. My SUV drives like its brand new thanks to these fellows. I'll be back in 5000 miles.