I appreciate the honesty and commitment they give towards not only fixing my vehicle but also making sure it's fair and doing exactly what they promise. The general manager is an absolutely wonderful person to work with and we will definitely be back to service our vehicles.
Honesty. Last year, I have used the services for a head light bulb change. In which I had already bought the bulb. I called Firestone because it's near my home in spartanburg. And they tried to charge me over 45 dollars- saying that because of the type of car. People think because I'm young that they can take advantage of me. But I'm not ignorant. Precise auto tune is next to my job. And when I asked them to do it. They told me a realistic amount that I would expect to have paid. And I appreciated the honesty instead of trying to get over. I'm a branch manager for a financing company. But because of my age, people wouldn't think that and try to take advantage of me.
Forrest at the Woodruff Rd, Greenville, SC location was professional and spoke clearly on the phone. When I arrived, the price matched what he said and it was very fast service. No muss, no fuss for a simple brake pad replacement job. I tried to do business with a local independent shop, but they wanted $45 to inspect and then tell me what the price would be for a brake job.
Forrest was a very good representative for your business. He seemed to really look to work with me on this repair.
Cost was OK. A bit more expensive than I expected, but if it holds well, then I am pleased. Again only has been a day since we had the repair.
One other aspect is that the repair was finished in a timely manner.