THE MANAGER ,JAMES RINEHART WAS VERY PROFESIONAL AND MADE EVERYTHING CLEAR TO ME FROM THE START ABOUT PRICES AND WHAT NEEDED TO BE DONE. AND I AM GOING BACK TOMORROW TO HAVE 2 TIRES REPLACED, AND MY INSPECTION COMPLETED.
The customer service was great. I was thrown off by an additional charge for my filter that I know I've never been charged extra for. I didn't argue it, but I know that it has never been an issue at any other place I've ever taken my car to before. I'm the only owner of my 07 Saturn Ion and I've maintained this car the entire time. I had a coupon, was given an estimate, and ended up paying an additional $8.00 for something that has never come up before. Not saying I'd never go back, but it certainly makes me question if I should.
I like your employees most of all. They explain everything every step of the way. I had a wiper problem for over 2 years. Had several people look at it but not 1 could fix it. Your mechanic diagnosed and repaired it in 2 minutes flat. I use the Precision Tune on Eisenhower Blvd. In Hanover Pa. I especially like James. This guy is so friendly, always remember my name and explains absolutely everything. I trust him. That's an important thing these days. James deserves a raise. Wouldn't think of going anywhere else.
Great customer service and awesome service fast and honest work. Greeted be a man who helped make paperwork quick and easy and provided detailed information about the process and the approximate time of completion.