As a customer, I'm greeted respectfully and the mechanics inspect my car to make sure that the vehicle doesn't need any other repair or maintenance that need immediate attention.
The business stands behind their work. If a small mistake comes about they own up to it and apologize and go beyond the standard. I like their style and honesty.
Great customer service- Jason is a floating manager and he does great customer service and lets the customer know how long it might take before your vehicle be serviced .