Honestly describe what's wrong with the car. Never any hidden charges or surprises. Like the "reminders" of what future needs the car may have. Always friendly and helpful. Like the fact that the same employees are there throughout the years. We get to know and appreciate them -- personal touch
Very first auto shop where I did not feel pressured to buy additional services (though I very much appreciate the suggestion/recommendation for a future service). Very friendly and knowledge and funny staff workers. :) My car was finished in a timely manner, and is running well. Fresh coffee in the lounge area with lots of reading material. This place earned a customer for life.
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The mechanics are kind and willing to work with the customer to make sure their vehicle is taken care of without draining their wallets! They don't try to convince you to have work performed on your car that you don't need just for a profit. They want to help and make sure you are driving a safe and reliable car!
You;re available with little delay, competent and friendly. You're prices are good for the excellent service, I also like that I don't have to remember what kind of oil to ask for since you have my records for about a decade, You're the best,
Staff are knowledgeable, honest and friendly. I like the fact that they call to discuss major repairs and cost before they begin. I have been a customer for years and have never had any problems with their service. I would (and do) recommend them.