For me, it's all about the people performing the services. Dennis Raley and his team at the Precision Tune in Lexington Park, MD have been servicing my vehicles for nearly 20 years now. They have never let me down and have always treated me well and honestly. I consider them the Gold Standard. The Raley family name is well known throughout southern Maryland, and Dennis is a credit to it.
I have been a customer for 3 years and have recently moved to norfolk,VA. I specifically drive back to have my 60,000 mile svc done. I feel that customer service is of the highest quality and it's been that way from day one. I say this because of the level of knowledge from all personnel that work with me on aspects of my vehicle when I need service. Thank you for the consistency in quality of work and excellent service. I will continue to drive up and have my vehicle serviced through you because a trusted tech is very important to me.
Dennis is great! Very professional and helpful. Explains things well. I am always happy with the service both my car and I get. This last visit I had power steering fluid replaced and a wheel alignment. The car drives like new again! I love it. I am impressed with how quickly the mechanic get's things done too.
I took my old, 95 Ranger for tires and an engine diagnostic. The diagnostic pointed to a number of various (expensive) repairs to be made. However, the technicians were very honest and told me that I should take it to a Ford dealership to get the PCM (computer) checked before spending a great deal of money. They could have "robbed me blind" but instead were very honest. I appreciate that immensely! :-) Thank you!!