The associate over the phone told me EXACTLY what he was going to to do. And DID it. Final price was competitive and right in line with his initial estimate. I like seeing the old equipment that was removed from my vehicle.
The way you treat people who come through the front door. It's your "secret sauce." Your work is always exceptional, but there are other exceptional car shops out there. The way you approach and communicate with anyone who comes through that door is what has kept my loyalty for 5+ years.
I've been going to this particular Precision Tune for years even after I moved across the city from them. They are professional and most importantly they have never tried to sell me a service or part that I know I didn't need. Also, their prices are fair. Highly recommended.