The staff was very professions and friendly. They were quite focused on customer service based on what I observed with the other customer there. Everything was explained and my car was done in about a half an hour.
Made an appointment with Shawn at the Montgomery Village location in Gaithersburg, Md. I needed a new muffler. Shawn ordered the parts needed ahead of time. I was taken promptly as scheduled. Shawn even took me out to the work bay, and told me what had to be done, as well as showing me. Work was done well within an hour. No hassles, no headache, just a great experience. Thanks Shawn
Although the service is always excellent, the gentleman, Shaun, who waited on me and some other customers was extremely rude in the way he conveyed information asked of him, like why are you asking these stupid questions. The question I asked him he didn't have an answer for, so he just made it up. He should not be representing your company at the front desk. I understand not everyone can do customer service well, so you might want to put someone else out front representing you.
Lucie [LAST NAME REMOVED]
Shawn was very helpful. I called at 12 and told him my wife's brakes had locked up on her car and he told me drop the car off and he would have it ready in 2 hrs. I finish led exactly and 2 hrs and told me if he had to stay late to finish, he would do so.