Ian was fantastic and the after hours drop off worked great. I received a tow to the location and completed the after hours paperwork. I was planning to come in the morning but Ian had already started looking at my vehicle and told me he was currently running diagnostics and would know in about half an hour. He called me about 20 minutes later and told me it appeared to be an alternator issue but would need to road test to confirm once the work was completed and it would take until about 1pm to complete the work. He called around 12:30 to tell me everything was done, passed inspection, and was ready for pickup. I wasn't able to pick it up until later in the afternoon and he happily kept it until I was able to swing down. It's guys like Ian that I plan to keep coming back.
I've used PAC 5 to 10 times now for 3 different cars. Very happy with their service.It seems they retain some very good mechanics and they always have excellent people at that front desk. Very important.
The technicians/mechanics where smart and where able to diagnose and fix my Jeeps issue. They took the time to test the jeep and figure out what was wrong. They provided options and I left feeling great. The woman Elizabeth at the front dest is so positive and upbeat. She had great energy and wonderful customer service. She needs a raise!!