I love Everything not only did they understand everyone of my needs, but they made sure it was done quick. I run a all on one business, cooking, cleaning, and etc. So I needed my car and they made sure I got it back they day. I will recommend everyone to them. Amazing customer service. AMAZING.
I first met Doug when we had a bout a foot of snow on the ground and he took the time to get my 4x4 working so I could make it home and without hesitation. I told him I would be back and yet again, exceptional service. I'll be back, no questions about it.
The customer service and the knowledge that the mechanic is looking out for us through making recommendations along with the potential pros and cons versus just trying to upsale us. Precision Tune's Jimmy Cole does a fantastic job on our vehicles and the manager there does a great job of supporting the staff and giving realistic time waits should they be busy. In essence, I like Precision Tune's honesty and service.
The staff is extremely helpful and go above and beyond to help. They got me in immediately when squirrels chewed through the fuel line on my truck. They got me in right away when I purchased a vehicle that ended up not having an inspection on it. They ordered bolts and reattached my license plate when the original bolts snapped off - at no cost to me. Doug helped me out when I stopped by unnanounced for help getting my spare tire back in place - at no cost again.
I'd recommend these guys to anybody.
Doug and Brittany have excellent customer service. Always keep you updated on your car every step of the way. Also they are very budget friendly!!! I would defientely recommend my family and friends to them for repair service. Since they fixed my Nissan it drives so much smoother. Thanks Doug & Brittany!!!
Those providing services were polite and informative. They gave information related to additional services needed for my vehicle, with the costs, and without pressure.
I would return to this company for future services. I have the impression that they are an honest business, providing a quality service.
My Family (3) & I, Have been using Precision Tune on W. Broad St., Richmond for several years now and have Always been well Satisfied with their Friendly& Informative Demeanor And Most Importantly, the QUALITY OF THEIR WORK & the FAIR PRICING for Services Rendered!
My Family & I Will Continue to Patronize Precision Tune at the above location and HIGHLY RECOMMEND THEM for your Automotive Repair needs!
Mr. A. [LAST NAME REMOVED]