September 23, 2016
I appreciate what seems like transparency from the staff and I appreciate the environment.
September 17, 2016
They gave exceptional service. Starting from the customer service to the mechanics that take the time to explain, show, and answer any questions that you might have.
September 16, 2016
VERY pleasant staff. The wait time was not bad at all. Good experience
September 14, 2016
Excellent customer service and great staff. The price was fair and was matched to competitor's quote without any questions.
September 14, 2016
I had a great experience at the Richmond-Broad St. location of Precision Tune Auto Care. From the moment I walked in the staff was courteous and helpful. Prices were extremely reasonable and the wait time for services was as expected. I was also pleasantly surprised that the staff went out of their way educate me on some other potential issues and even made some quick fixes that were not included in the service I was paying for, free of charge. They answered all of my questions and at no point tried to up-sell me on goods or services. Excellent team. I will definitely be returning for my future auto needs.
September 12, 2016
Precision Tune Auto Care is one of the most customer-service friendly businesses I have ever encountered! Every employee I encountered was extremely friendly, sincere, professional, and helpful. I went in with a Groupon for a very minor service (headlight restoration) expecting it to be a one time visit for this particular service, but I would definitely return for future work. Very clean and organized. Nice, quiet, comfortable waiting room with wifi, tv, and beverages. And I received a very competitive quote for some future work I need done on my vehicle. Highly recommend this business - [NAME REMOVED] customer service I have encountered in a long time!
September 11, 2016
short waiting time. Very friendly female service adviser.
September 10, 2016
Staff were friendly and efficient.
Work was done promptly as promised
September 10, 2016
It was good. I was satisfied with the service I request!
September 8, 2016
Everyone was very friendly and helpful. The mechanics are very experienced.
September 6, 2016
Super flexible, friendly, and professional - hard to come by these days!
September 4, 2016
I'm on the road a lot! So rocks hit my windshield from other vehicles all the time. I like coming in to save my windshield. The cost of chip repairs is less than replacing the whole windshield. [NAME REMOVED] was my tech. She was courteous, listened to me and went to work. Had me finished in less than an hour. I was even able to get an quote for my struts. I feel it was honest because they told me I didn't need the work done now but to prepare for it. They didn't try to upsell me into a higher service, just gave information to make a decision that works for me.
September 3, 2016
Pricing was great and affordable
September 2, 2016
I found the staff and mechanics very professional, friendly and helpful. I went in for an oil change and wheel alignment. I was found to need a front-end alignment which I asked to have done. They started to do the job and when pulling off one of the wheels found the front tires were in need of replacement and the front brakes were not working correctly. They showed me each of the defects and explained what was wrong and what was needed to repair it. They said if they did the alignment today with the tires on it that new tires would require a new alignment adjustment. They could have just done the alignment for the fee, if they were not ethical, but instead advised I wait until the repairs were done, which I appreciated very much. I will return for the adjustment very soon. I appreciate and respect their integrity and honesty.
September 1, 2016
The pleasant service and quick response.
August 30, 2016
Offered it on groupon. The headlight restoration was more than I expected.
August 27, 2016
No hard sell of recommended services.
August 26, 2016
The staff was very effcient and friendly. They gave me good estimates as to when my car would be seen and they didn't act as if it were a chore to fix my car. They were awesome at communicating the work being done. I don't know much about cars and it shows, I wasn't treated like I was dumb and that is always a great thing.
August 19, 2016
I love the quick and precise work that they do! I've never had a bad experience. Great customer service!!!