I did not have a long wait even though I had no appointment. My "oil change required" light was not reset and when I returned to mention this, It was reset right away with no waiting or conversation other than to make me feel welcome and o.k about coming back.
I was in and out very fast and easy. I don't always appreciate it when they attempt to sell me on items I did not come to the store for, but I found the information and advise given to me very valuable. They did not try to push anything on me, just gave me advise and suggestions for future maintenance on my car. I also liked that they sent me coupons via mail for future maintenance also.