The person I spoke with on Monday evening (after hours) was extremely kind and helpful. I had had the same mechanic for close to 20 years before moving to the Cities, so I've been in the market for a new shop to use. My experience with another shop was less than stellar. So far, my impression of Precision Tune is very positive. My vehicle was was taken care of quickly even without a scheduled appointment. I appreciated being given a list of repairs needed without pressure to get anything done, but also to have that list prioritized for me.