Chris and the boys are the best! I went in for a simple oil change, only to find that the staff had changed a bit. A previous employee there had left me with two particular experiences that were less than exemplary, and even more so had left me with a car that still felt like it didn’t run right. Especially my brakes.
He told me my brakes were fine, and all I needed to do was smooth them out by driving at high speed on the freeway and just do a hard brake a few times. I’d been hesitant to do this, and when I truly needed to brake on the freeway my brakes went clear to the floor and not stop my car. I barely stopped before the vehicle in front of me! When I asked Chris about a second opinion, he did an actual inspection (something the previous guy did not do), and they found my car was in fact not safe to drive!
Luckily, they were able to fix everything that needed to be fixed to make my car safe on the road moving forward, and completed it ALL in one day (same day). On top of that Chris apologized for the misinformation and treatment I’d received by the previous employee who was no longer there, and applied a discount in compensation to rebuild my trust in them. This was above and beyond, in my book.
After this experience my car runs smooth like it has in the past, and more important is that I feel safe driving it. My husband and I will continue to go back for all our future needs. They have truly earned loyal customers for life!
The team at the 72nd street location in Tacoma were upfront and honest about other things that needed to be done (replacing brake pads/rotors which I already knew about) and gave a timeline as to when it should happen.
Got me in and out quickly. Lead time on parts and services was exactly as they said it would be. No surprises. Estimate was right on the nose, no changes or surprises with the final total.
I needed a tire to replace one that had been cut. Precision Tune and Lube was recommended by the on-line tire company and provided fast and friendly service. I then had them do more tire work, which also went well. Good communication and stuck to their quoted price.