The fact that I can get a 'free' tire rotation when I purchase an oil change; and that coupons are available for better pricing for these services. Also, the wait time is usually pretty good; if it's a long wait, I'll come back another time. PS: Having 'free' coffee in the AM is a perk too!
Everything is good. The guys are very nice and friendly. Also, what I like is that they tell you what's wrong with your car and give you an estimate of the cost. I appreciate that they are also so polite.
The staffing is friendly. If there are concerns they let you know immediately with the option to repair it. Sometimes I'm able to. But at least I know.