I bought a Trek bicycle from Primo Cycles six years ago, and recently the frame developed a crack. As the frame came with a lifetime warranty, I took the bike back to Primo Cycles for advice and assistance.
Primo Cycles handled everything for me, arranging with the manufacturer to have the frame replaced completely free of charge under the warranty. They then rebuilt the bike, ensuring everything was back in perfect working order.
I am extremely pleased with the outstanding service they provided throughout the process.
Their professionalism, helpfulness, and commitment to customer satisfaction were exceptional. I would thoroughly recommend Primo Cycles to anyone looking for a company that truly stands behind the products they sell.
Thank you so much to the team at Primo Cycles for all your help and support.
Very welcoming and informative service. Found the right bike for me, even the right colour! Fascinating to watch my bike being set up using my own personal measurements taken and a free bike checkup booked in for a months time! A great personal service all round.
I combined a bike fit with bike purchase so I knew the bike would fit me. Great service, good choice of bikes and good follow up with attention to detail.