I am 76 years old and, on medical advice, I need to keep my pulse rate below 108 bpm. I also need to keep exercising. Consequently, I have made the switch to a Trek Domane+ ALR.
I gave Ben a comprehensive list of the features I would like on an ebike and he guided me through the minefield that is finding an electric bike. Although I have had to compromise over some of the specifications I am delighted with my new bike, on which I will be able to exercise and meet the conditions placed on me by the cardiologist. The Domane+ ALR, although by far the most expensive bike I have ever bought, is competitively priced when compared to other options.
Ben has been amazing throughout and spent a lot of time fitting me to the bike, taking into account my need for a relaxed cycling position. He also addressed my reservations about the compromises I made, especially concerning the drive train. I have always ridden on a Shimano drive system and never on Schramm or with a single speed chain wheel with a wide ranging cassette. Ben assured me that I would soon make the transition and gave me the opportunity to try the system at the time of fitting. He was right and on the 18 mile ride from the shop to home, I quickly made the transition and only on a few occasions tried to change down with the brake lever.
I cannot speak highly enough of the service Ben provided. Without his guidance, support and understanding I could easily have made an expensive mistake.
Thank you Ben.
Services and the staff were great. Very easy to speak with, very easy to understand the process and what sort of bike I should look at and get.
Overall an amazing and easy process made simpler with Primo Cycle.
The TREK gravel bike handles beautifully. The thoroughness with which Primo handled the build up was very impressive and I would certainly recommend them to anyone.