It was easy to book an appointment with the customer service representative. I received a call three days prior to service for window of service. On the day of service the service rep called to let me know I would be hearing in an hour from the technician as to when he would be arriving at our home. The tech did let me know when he was on his way. The tech explained the process, was personable and did his job with a smile. I will use Zerorez again. AW
Max was great! He very clearly explained the process to me, answered my questions and focused on my objective. He worked quickly and was very thorough. The couch and chair looked much better when he was done and I was so happy to have it clean again!
I was impressed with the customer service we received from Zach, he was polite and informative and most important not pushy with products. Our bedroom carpet didn't turn out as good as I had hoped but I believe it is due to the quality of the carpet we installed. All other carpet turned out great.
Your technician was friendly outgoing and he's truly what made the experience so nice. He did a fabulous job on my carpets super excited to have my family here for Thanksgiving with my house so nice and clean!
I was impressed with the follow-up calls in advance of the appointment. Especially on the day of... Both the scheduler and the technician kept me informed about their arrival.
The technician was courteous, efficient and informative about the process and other features available. This is consistent with the recommends of my sister!
Love the way the cleaning process is done and would not want to go with anyone else. Everyone is professional from scheduling personnel on the phone to the technician.
The main feedback for me is that I feel that I pay more than necessary due to the actual square footage that is cleaned. I have large area rugs in every room and therefore only small strips of carpet are cleaned. Yet I still pay for the multiple full rooms. Both times I have used you the technician is here to set up and cleaned up and leaving within an hour.
Every contact with the company from the initial call to schedule the date to contact with the technician was great. They were all pleasant, positive and professional.
They kept me informed of when to expect him and I appreciated that very much. It was easy to plan my day.
The carpets turned out beautiful!!!