I am satisfied with everything except your service feedback questionnaire. For example, in my recent visit the tech called twice to leave confirmation messages. That is appreciated. There is almost immediate feedback on the results of the service. That is appreciated.
However, in the past much of the post service questioning is about my contact and communication with the tech. That contact does not occur during every visit, but when it does take place I appreciate the opportunity to talk.
I have reached a point where, if there was no contact with the tech, I do not respond to the questions related to any kind of personal contact. Quite some time ago, during one of those talks, I was led to believe that the tech's service feedback is important due to job performance and was asked to always complete that section. My entire professional carrier was in public education. I do not want to create problems for your techs because every time I have talked with one it has been helpful / appreciated. But to expect tech performance feedback following every visit is unnecessary. In that case, I strongly recommend that you reword some of the questionnaire so it is clear that feedback is not relevant and therefore not necessary.
Thank you
You have a wonderful technician in Quintin and the response was so timely. Thank you so very much. I slept better after the infestation treatment around home.
Everything about your service especially your employees. Ryan came on Tuesday Sept. 15. He is so wonderful so respectful of our property our our time and so gracious to work with. He’s is fantastic person. You are lucky to have him. You rates and services are great and competitive. Thanks for asking.
Once I called the appointment was set up and they came out and assessed the situation. Moose came out and was very knowledgeable and informative. He is a credit to the company.