I have been coming to Pure Luxe for several years and always enjoy my experience. However, the last experience was a little odd and not as enjoyable. I had a prenatal massage with Alexa and while the massage was amazing and she is a very talented masseuse, she talked the entire time. The conversation made the experience considerably less relaxing and the topics of the conversation involved some comments that many would consider offensive. I do not share this experience to get her in trouble at all. Perhaps just a conversation on limiting conversation or avoiding offensive remarks during a massage could improve this experience.
Thank you for coming in, Anna. We are so sorry for your experience, but do appreciate you letting us know so that we can address the issue. We hope to see you again at Pure Luxe.
August 24, 2026
Sandy Morton Lenoir City, TN
I had a great spa day getting a facial, massage, and mani and pedi. I have been going to Jayne for a while now and she's the best.
My mani and pedi by Victoria was amazing, I will def be back to see her, and my massage was wonderful
The relaxing atmosphere and the staff. You have some of the best folks in Knoxville and they are always willing to help and answer any questions. Plus, think they must all take “happy pills”, they are so friendly, and considerate. I have never had a bad experience or service at your salon.
Camryn was very kind, gentle, offered a relaxing space and was very informative about products. I loved her gentleness and the way she was educating on things. She was informing but not pushy, and I liked that.