Once paying for the season, I don’t need to call or check on details. You come when it is normal to need refill and leave the invoice with amount used and amount delivered, as well as what I have in reserve. Seamless good service.
I am a little frustrated with receiving a bill indicating that I can now pay for my last gas delivery after I had already called to verify that this would be subtracted from my credit balance. I am sure all this is auto generated, but getting a bill for something I do not owe is really not right. There are times when the computer needs a little supervision!!
I like that when I call, I talk to a real person who is qualified and excited to help me. Everytime, I call the people are so friendly and make me feel important that I called. They treat me like a friend and not just someone asking a stupid question. I love my service.
Was a little disappointed in this first experience at our new house:( however have used you all in the past and had great experiences which is why we chose you when we moved. Not everything goes smoothly all the time. So im hoping we do t have have more problems and would definitely recommend.