Jonathan was super helpful about answering my questions regarding bike accessories and showing me the pros and cons of a bike I had purchased and brought in. They did a tune up for me as well and install all the items I bought that day for a minimal charge.
The manager in charge Sunday, 17, 2025. Was very helpful, went the extra mile to satisfy my needs. Excellent customer service. Unfortunately I can not remember his name. But it a Young Hispanic man. Great service . Muchas Gracias
Working with Seth was awesome! He took time and explained and educated me a lot about the bike I purchased.
I will say, that when I called for information about my bike I was passed around to a few people and they couldn’t find my bike and then made something up about it not being ordered and it wasn’t in the store.
Then after about 10 min, the goat Seth called back and let me know my bike was in the store, the accessories were installed and the bike was ready for pickup.
Very friendly service and Mr. Castillo help me in any way possible to make the right decision and what product to buy. I’m very grateful and thankful for, God bless you and thank you.
The Turk hybrid bikes were fine for the paths around the lake and into Dallas.
The rental pricing worked out for us because we were out for 5 hours but if I needed a rental for one lap of the lake I would go elsewhere.
Repair department, Matt is a great guy and very helpful. I wish I ca tip him paying with my card but it wasn’t available in the system, overall love the store and Miss Erin too!
I ordered a bike recently and expected a reasonable delivery date set by the store; however it went several days beyond everyone’s expectation. However, the management of the store took an active role in the issue and ultimately I was very satisfied with the result and I received my new bike. I am a very happy and satisfied customer. Thanks to everyone who stayed involved!
The person who helped me was knowledgeable and helped me choose the right size bike. He was very kind, attentive, and answered my questions that narrowed down my options for my first gravel bike.
The Best Bike Store in the Dallas Metro area. They are courteous, knowledgeable, do an excellent work on repairing my ebike and have a good supply of bikes. I highly recommend Bike Mart!