I can always find what I need. A few years ago I brought in family to get new bikes and they were treated so wonderfully.
Most important for us, a few years ago I was participating in a bike event and got up at 4am only to realize my front tire was flat. I had no way to replace it so we went to the event, walked up to your truck, said we needed to buy a tube and you all replaced it--aired it up--and charged us nothing and told me to have a good ride.
We have been loyal since...
The service team did an outstanding job tuning up my bike, making it better than new! They communicated with me throughout the process and reviewed everything with me at checkout. I would highly recommend Bike Mart for a great shopping and service experience.
Their staff had always been very knowledgeable and friendly every time I have visited the store and had questions. They always recommended stuff applies perfectly to me and what would fit my needs the best
Had two older bikes tuned/restored. Excellent service. Completed the work on the day they promised at the exact price they quoted. Work was done well, service was thorough and friendly and the store is very nice with a large selection.
Immediate service was nice. And while it took a few minutes to get to the right solution for the issue I was having with my bike, we did land on the right solution that had me as the customer at the center of the process. I appreciated you guys taking the time to also educate me with what I could do to address similar issues in the future myself.