Brought friends to Bike Mart to rent bikes for the group ride. I chose to bring my friends here because I knew we could trust them to cover us in every aspect. Hannah was very welcoming and helpful in getting the rental bikes set up making it a smooth transaction. We thank the team for a good, safe ride and even Luis and Graham for the SAG! Everyone had a positive experience with the associates at the store and are eager to return!
I purchased a road bike from Bike Mart in 2013 and when I considered buying a new bike there was no doubt on where to go. The service, attention to detail and personnel at Bike Mart is outstanding. What a great place and awesome experience!!
It’s a pleasure buying from your company. I would be critical that your website should be better streamline and easier to use.
Otherwise everything I’m all my experience with you has been wonderful thank you for so much for being in business and being such an expert retailer
I came in to purchase a Specialized e-bike. Graham was fantastic and detailed when it came to ensuring the bike was a proper fit. I’d tried and actually purchased a Medium (based on the measurements and specifications on Specialized website). When being fitted, he told me the Small would be a better fit. He was 100% correct and even though I had to wait a few extra days to have the Small transferred to Richardson, I’m so glad I did.
The people I dealt with on Saturday, Sunday and Monday were terrific. They were patient, well-informed, took me to look at several options, and not the most expensive ones. While I came back Sunday and asked for the salesperson I saw Saturday, the front desk looked and saw he was tied up and promptly found me another very knowledgeable salesperson. When I came back yesterday to solve a problem, the new bike's rear axle hub didn't fit into my exercise stand, the third salesperson quickly found a replacement part and installed it right away.
I was happy that I was scheduled for my repair appointment. This allowed me to keep my bike and ride it until the appointment day. It was repaired that day and I had it the next day.