I appreciate the friendly service when I called to schedule, and then the tech who delivered the propane (Joe) texted me to let me know when he was on his way. He even closed the gate for me since I had already left! Customer service was excellent!!
Responsive, lives up to scheduling obligations, and while corny, “Service with a smile”. Really friendly and knowledgeable drivers and technicians. We’ve used a half-dozen other gas companies but in over seven years we’ve never run out, run low or had to call in for an emergency fill.
Once, when I discovered a nearly zero reading, I let them know and they declined the ability to get there anytime soon. I had a spare 70 gallon for such an eventuality, I left it in place until we’d secured a different vendor.
I’m not sure what the new merger (or whatever it was) will bring, usually this sort of thing are not that great for the customer, but I have confidence that the quality of service will continue to improve.
The price and delivery schedule both felt reasonable. Plus (silly, I know): your delivery guy POLISHED THE TOP OF THE TANK with a bandana. I know that's probably an exaggeration but it looked like that was what he was doing. Felt like an attention to detail that we don't often see these days. Thank you!
The office staff was very friendly and helpful. My initial visit by an inspector was scheduled quickly. He checked all of my appliances and gave me good information about my service.