WE HAD A GOOD CREW OF PEOPLE FROM DESIGN TO PAINTING. THESE WERE FOLKS THAT KNEW WHAT THEY WERE DOING, VERY COMPETENT AND DEDICATED TO DOING A GOOD JOB, OUR PERGOLA LOOKS LOVELY AND IS SOMETHING WE WILL ENJOY FOR A LONG TIME.
Employee did super job!
However, Sherwin-Williams botched the color and then only tried to 'fix it'.
It does NOT match the color chip in their brochure and so we are extremely disappointed with end color!
A company that big should have scrapped the first attempt and made a new proper batch but did not.
Your man did his best running around to get the stain fixed and as time ran out we reluctantly accepted the compromise. Your office even told us a manufacturer rep would come by to view the mess, and speak with my wife, an artist, and that never happened.
Not the S-W company I used to work with!
Everybody that worked on our backyard were very nice and explained every thing I asked them about.
The only thing I worry about was if the sealer dried enough before the rains came down so that the sealer didn't get washed away.
The crew arrived on time, scoped out the work, and immediately started work! They primed all new wood and did a thorough job of caulking seams, screw and nail heads. They applied two coats of exterior paint on siding and trim. They were tidy and cleaned the area before leaving. They were very professional and obviously well trained.