I was able to easily find the in-store inventory on the website so I knew what was available. The store was very nice and easy to navigate and look around.
Amy was fantastic to work with. She was extremely friendly, helpful, knowledgeable, and genuine. She helped me feel very confident in my purchase and I learned a lot from her.
The service is always amazing. Everyone I’ve dealt with at the store has been friendly and helpful. The service department is great - work is done quickly and correctly and they don’t try to upsell me.
Everyone at this shop is always super welcoming and super friendly. A number of times I've come in with some last-minute request or quick fix needed, and if they're able, they oblige. Great, local feeling shop even though it's officially an arm of a massive international company.
I was heading out of town in two days and the awesome service technicians in the Boulder shop did the break pads and rotors replacement in24 hours.
It was a warranty repair.
I'm a road cyclist who was recently injured. I have been given permission from my doctor to start riding bikes again but need to ride something with a more relaxed position than my road bike. I came into the Trek Store in Boulder, CO looking for a mountain bike. Amy helped me out and checked my fit on several mountain bikes and a city bike. She was very helpful in understanding my injury and made great recommendations about how different bikes would fit me. I ended up purchasing a different bike than I had ever considered because of Amy's guidance. She prioritized my health and comfort over selling a more expensive bike. Her willingness to do that truly earned my trust and I'm planning to go back to the Trek Store to purchase a new road bike once I'm fully back from my injury. A big thank you to Amy who deserves a lot of credit for having the customer's best interest in mind and who's expert guidance earned a lot of trust!
Terrific, friendly staff and full inventory. I drove to Boulder from Arvada to buy my bike in January and continue to go there for parts and accessories.
Max was wonderful! He was very skilled at finding and fixing the problem with my bike. I needed a new seat and he helped me find the right size. He also showed me how to add a light using a double holder as well as a rear light, which he installed after I purchased them. I never felt pressure to purchase anything but after educating me, I bought more equipment.