Sales and service teams are very knowledgeable, committed to high levelsC of service, and always willing to help me with my issues, I have owned 5-6 Trek bikes over the years and appreciate the craftsmanship, reliability and attention to detail in every model.
I arrived midday with a broken seat post. Chris immediately helped me - he taught me what was wrong, offered two seat post options, and installed a new post and affixed my seat, all within about 20 minutes. Fantastic!