The staff was very friendly and accommodating. But most importantly, my dog did not want to go home that night. She was so happy and bouncing up and down and wanted to play some more. That is saying something - she is 9 years old and she has been feeling a bit low since her brother passes away.
We like that Sandy is taken care of and clearly enjoys day camp. The Springfield location is convenient, the hours meet our needs, the staff members that we've interacted with are always courteous, the facility is clean and well maintained. We like everything about RB, our only recommendation would be to have the capability to view the dogs online via webcams. Aside from that we are very happy with the service and care RB provides our Sandy.
I like that your facility has space outside for my dog to play. Your early morning drop off time helps me get to work on time, although I wish it was a bit earlier.
I've been in to drop off/ pick up my dog and a few times there was no one at the lobby desk. I had to go find a staff member to retrieve my dog.
I am appreciative that there is not an additional fee for you to feed my dog. He's certainly happier camper on a full stomach.
The staff was attentive, kind, courteous, professional. The groomer made sure she knew what I wanted before she started on my 2 girls. She called with questions to make sure she had it exactly right and I was notified in a timely manner that my girls were ready. The girls looked and smelled beautiful and the grooming was done exactly how I wanted it.
I love this place. Whiskey is always happy to be there and he loves the staff! Reserved Barking has helped teach him socialization with other dogs in a safe environment, and he always comes home tired. I have been using doggy day care for a year now and I could not be happier. I always know that he is safe and sound, and having fun while I'm at work!
London went for her evaluation. Everyone was very friendly, positive and reassuring. Many of the employees seemed to already know my dog after just one day. I am eager to have London go for more daycare days and see how she interacts with the handlers and the other dogs.