Everyone is very helpful and friendly in a way that is uncommon, at least for New York City...it feels like a relationship with a small business where people are really your friends and they look out for you.
Also the cleanliness - everything is new and kept very clean, there is no skimping on quality of experience for clients.
Jacqueen was very knowledgeable and kind in explaining everything that was going to be done. She knows her stuff and is very personable. She made me feel comfortable and answered all my questions in a friendly manner. It was a pleasure having her work on my facial.
People are great, but I don't like the hard sell to get a membership each time. They should note in my profile that they have asked me about membership and I declined so that I don't get asked every time.