I am a member of the Bel Air, Md location. the staff are great. The only real issue is the downtime of equipment. It seems to take a long time. I am told one of the owners is the only person who can request service for equipment. In the 2 plus years, I have only seen the owner there once. Maybe the owners should empower their staff to actually run the place.
It’s easy to just walk in and get on with my workout. They have upgraded the equipment and added video/tv access to the treadmills and bikes. Makes exercising much less arduous!