10 out of 10 for the fitness class instructors (Tracey, John, Jon, Leony, Candace, Rosanna, Veronique, Darian) and front desk staff at Hackensack and Wallington locations. The cleaning of the group training room could be improved greatly and the weights are literally falling apart at the Hackensack location in the group training studio and the Wallington studio always has hair/dust.
The app technoqlogy could also be greatly improved as I am not able to sign up for group training studios outside of my home gym-Hackensack despite paying for all gym access even-I’ve been a member at the gym for almost 2 years now.
Great because they fixed the smelly locker room and showers. Also it's much cleaner now without the air spray smell that was just trying to mask the intrusive smelly men's rest room and locker room.
Also the front desk folks are good in customizing their approach to clients because they greet each person without overdoing and some they just let them pass to leave without saying anything when they notice that person doesn't want to be bothered.
And they wish some of them a good day. So front desk folks are kind of intuitively reading people and treat them individually & professionally based on their good assessment rather than all mindlessly greeting all clients which doesn't feel genuine and warm.
Sometimes just a warm, genuine smile and a brief, pleasant eye contact are much better than mindless greetings.
It's a very good environment to workout in. Machines and the entire gym are clean and neat. It is also very organized, and dumbbells are always in the correct spot.
Lauren, the manager, took the time to ask about my goals and suggested that I use a trainer. I'm now working with Wayne who is motivating, positive, provides guidance and encourages me throughout each training session. Every gym visit leaves me stronger, happier, and more confident. The staff is friendly, approachable, and always ready to help. The entire experience is making my fitness and weight loss journey not just doable, but enjoyable. This gym isn’t just a place to work out—it’s a place to thrive. I highly recommend this gym!
I like the updates that have been happening recently to some of the equipment and the facility. I also never feel any real bullying type of behavior, even though there are some serious lifters there. No cliquish behavior that I've seen.
What I would love, even though it may mean more expense for the gym, would be someone who circulates around the machines to make sure people are doing it right. Not an individual personal trainer but someone who is available to everyone. This would be an amazing value add. It shouldn't be anyone too peppy or aggressive, someone who can sort of read the situation and can tell if the person could use a hand or some encouragement but not bother people who aren't into that.
Phenomenal staff, and a facility that has great utilities and resources! Even the gym goers are pleasant and help maintain the cleanliness of machines and benches.