*Staff and trainers are incredibly friendly, professional and skilled
*Good variety of classes (although I wish there were more classes offered)
*Equipment is always clean and in good working order
*Gym is friendly to women, people of color, and sexual orientations
*Guests are courteous
Everything is easy: easy parking, easy check in, easy access to machines and floor space, etc. Also, the staff are exceptionally welcoming and friendly. The movie theater is a nice touch to add a change-up to one's running or biking. The only downside is that the gym used to be 24 hours, and now it closes in the evenings. I used to show up late sometimes, but now I can't. I get it though; few people probably used the facilities after hours. Still, it would have been nice to get some kind of bonus or membership fee reduction for those of us who were members when it changed from 24-hour to not being so. Overall, the gym is a winner.
I have found everyone working there so friendly. They greet you by your first name as soon as you walk in. They keep the club so clean which was one of the first things I noticed and appreciate. Also I found all the members are just as friendly. I especially like the Silver Slipper class. The instructor is very friendly as well as all the members making you feel so welcomed.