My wife's Ultegra Di2 front brake lever was bottoming out on the handlebar of her Aethos,leaving very little braking capacity. Ian took the bike in and got the job done in less time than I expected and at a fair price.
The technicians are very good and I know that I don’t have to second guess upselling or relevance of a fix. I really trust and appreciate the genuine service.
1. SRAM warranty claim on power meter/crank. Thanks to Ian for taking care of this item (in particular, as I did not purchase from Rhythm).
2. Rear disc-brake stopped working (second visit). An 'on the spot' review and then same-day fix (fluid bleed, pads, rotor) by Michael.
Spot on both services, and made future appointment for service.
Ian did a great job of assessing and addressing problems with several bikes that I brought in. Work was meticulous, prices were reasonable. Highly recommended!
Everyone who works at the shop are knowledgeable, kind, and provide valuable advice. The products are high end, and the staff take their time to discuss the finer details of each bike.