The staff take the trouble to explain how each component works in order that you can make an informed decision before purchasing. Also, they take the trouble to source suitable products such as mech hangers etc for bikes they didn’t supply. Their knowledge and willingness to educate is rare and invaluable.
Had a telephone helpline (not just a bot or email)
Spoke to me professionally and respectfully
Did not rush me
Gave me advice without blushing to the ultimate nightmare question 'is this jersey too tight on me?'
Willing to match price
Jake was excellent. Very knowledgeable and very helpful. He clearly know what he was talking about.
Not a 10 because the shop was a whole felt a little disorganised. Processes are now working the way they could.
But overall a good experience. I will come back.
Fantastic service, really great guys, very helpful and knowledgeable.
Very easy to book and organise a bike service.
Friendly atmosphere, also lots of great products!