As a valid customer I cant emphasis how much these guys adapt themselves to ensure the customer service you receive is top class recommended to go and visit π
From the initial phone call booking the bike in to the final stage of collecting my bike from them, ride bike wales where absolutely amazing!
Thank you guys ππΌ
I canβt recommend Ride Bike Wales highly enough. The service from start to finish was exemplary. No pressure, talked me through the options of bikes to suit my requirements.
Even took time to show me potential cycle routes on google and strava.
The advice is always good and the service is efficient. The staff take time to explain what they are doing to rectify a problem. The products are good quality.
Booked my two bikes in for a service. I was unable to take the bikes to the store, so Bike Ride Wales picked them up from my home, assessed the required repairs and maintenance and rang me to explain the costs etc and ask for my approval.
I had the bikes back within 3 days, and you can feel the difference in the rise of the bikes straight away.
A first class and value for money service.
I've just received first class after sales service from Ride Bike Wales following a recent mechanical problem (rear axle and gearing issue) on my new Trek ProCalibre hardtail purchased in March this year. I dealt with Charlie, Dan and Stuart during drop-off and collection; they were all super helpful and reassuring, and arranged for parts to be quickly ordered in from Trek and for the bike to be repaired in store, together with a first service on the bike, all at no cost. The Ride Bike Wales Team are always a pleasure to deal with, thanks guys !
Everything you can ask for and more. Had issue with my new madone stuart and the team took the part off his own bike so I could complete a ride i entered into and did so for Velindre so bravo guysπππ
Just one thing to say awesome service still been going to the shop for last 4 years and can't see me anywhere else team go out of their way to help and support with the cycling side has changed my life thanks to Stuart and the team ππ