Just one thing to say awesome service still been going to the shop for last 4 years and can't see me anywhere else team go out of their way to help and support with the cycling side has changed my life thanks to Stuart and the team 👊👊
Just upgraded from my Trek DS4 Hybrid (2019) to a Trek Procaliber 9.5 (2023) MTB, both bought new at Ride Bike Wales. I always find the team extremely personable and helpful, nothing is too much trouble and and they always take the time to provide valuable advice regarding bike maintenance and to adjust seat/handlebars etc to help with proper fitting. The shop is also well stocked with accessories. Trek is a great product, RBW provide great after sales and support, and I will not hesitate to continue using RBW in the future.
The people’s knowledge about the bikes and their personal service and advice is excellent.
I like riding mountain bikes and road bikes but I’ve no interest in how they work or in doing my own maintenance.
That’s why Ride Bike Wales are so good for me. I can trust them to maintain my bikes and to only do the work that needs doing. Because I trust them I keep going back.
Probably the most helpful company I've ever ordered from , I needed to ask some questions about the shoes I had ordered and they got back to me through what's app straight away , they did me a great deal on another product I had from them , my new shoes have come and are perfect just waiting for the cleat plate to come now , can not recommend this company enough , so glad we stumbled across them whilst searching for this certain pair if shoes I wanted. 100% will use again.
Been a customer now for a number of years always welcome and great service from the team quality products and availability of What you need feel part of the family environment so go ahead and pay the shop a visit and you want be disappointed