Your services are really good because you don’t try to take advantage of the ignorance of clients like it has happened to me in other places, also fair prices and nice people that attend, specially Julia who was very nice fixing a small issue with my bike
I always appreciate the warm welcome and everyone's willingness to help. I have shown up with a partially broken chain which team member at service station fixed right away. Never get a forced sales pitch from any team member.
As always, the staff was friendly, knowledgeable and took the time to ensure I had the correct parts I needed for the bike repair I was about to do. The parts inventory on your website is up to date, if your website says you have the parts, staff make the time to hunt it down.
All of this is very important to me as I have to travel from Drumheller to Calgary for parts, which is not frequent, but important when I do.
Ridley's Cycle is my first and often only stop for bike parts, great staff, great service.
Thank you.
Toby, Brendan, and the rest of the team at Ridleys have consistently delivered on all my questions or concerns re: new or replacement products, as well as excellent service and maintenance. I've had bikes in for a variety of issues, from mundane to more complicated, and am always very impressed with the work speed, quality, and accommodation. They take a practical approach to problem solving that makes the entire process effortless. I would never dream of taking my bike(s) anywhere else, and are always my first call when looking for parts, products, or info on anything new and noteworthy. I'd recommend the team at Kensington to anyone/everyone.
Our visit to buy two new pairs of road biking shoes was a complete success. Good service, including moving the cleets over to the new shoes. Friendly and helpful.
You carry a good range of bike manufacturers and bikes models for all types of cyclists. Your Sales Manager Toby was very easy to deal with and excellent at responding via phone or email on the plans for building up our new bike and delivery time. Toby was very knowledgeable on all aspects of the Specialized Creo 2 Comp bikes drive train, electric drive system and other bike components. Toby along with some assistance from the guys downstairs were quick to make a few final adjustments to the bike and install some minor gear before we took the bike for a test drive.
Friendly service. Not over-bearing. Let's meet look around in peace. Available when I wanted service. Front cashier was friendly and polite. Clean store. Clean, available and free fitting rooms.
Your service technicians are always super helpful - I came in asking for some help on the right tube for my new road wheel set and the guy that helped me was super helpful. I always have a good experience at Ridley's.
Performed a thorough inspection and provided an in-depth explanation of what was needed. No surprises the final bill and work were fully aligned with the original estimate.
Made the extra effort to fully clean up the bike and inspect all aspects of the bike which is greatly appreciated.