The bike is nice for sure, but the service that came with the bike purchase was above and beyond and has been on multiple occasions. Always talking up Ridley’s in Kensington too my friends and others.
I cannot say enough good things about my recent experience purchasing a bike from Ridley Cycle. Jonny provided a high level of service by listening to my expectations and budget and making suitable recommendations. The overall experience from my first visit to the store, test rides, and final checkout was excellent. 10/10 would recommend!
Recently bought a Trek Checkpoint, and my experience was top notch! Staff were patient, attentive to details, and took the time to go through all aspects of the bike. I can’t remember specific names, but want to thank everyone for making this bike buying experience a great one! Highly recommend this business!
The service guy that went over my bike on intake was knowledgeable and personable. When I phoned to complain about my bike repair being late twice the guy listen to my concerns respectfully and apologized even though I had said that timing wasn’t important because it was my winter bike. My concern was that I had to get friends to set aside time to drive me down to pick up the bike. I wasn’t concerned that it was late I was concerned that I wasn’t notified prior to the delay. The final outcome was great, the customer service and repair, good job guys!