Make sure Tom is following up with all service demands. Our technician that came out was Zach and he was great. The only issue I really had was the timeliness of when I was told Zach would be reaching out and when he actually was able to get by.
When I did have problems with the technician, you took the steps and replaced him and have given me consistency with the same technician every week. That is very helpful. He does everything he is supposed to do fully. Very satisfied!
Not only what I recommend Riverbend Sandler, I have already recommended my next-door neighbor, and one out in the Preserve for my business.
The pool always looks great. We haven’t had any water issues like algae, etc. The reliable service takes a big responsibility off our plate. We work long hours and dealing with water chemistry, cleaning, and making sure the equipment is in good working order is something we don’t have the time or energy to deal with. We appreciate the care and professionalism provided.
It’s been very smooth. While I know construction always has delays due to various factors, my project manager was incredibly responsive and kept me apprised of steps or delays. The team works so quickly and very clean. I’ve been impressed with the level of professionalism and customer service.
Our pool looks fantastic. We also have the semi annual service and that keeps everything maintained. The service technicians are knowledgeable and trusted.