I took my bike in to get new brake pads. Eric, the gentleman who helped me was so kind. He did a thorough job and even did a couple extra things. The service was quick, I got my bike back the same day.
I loved my experience and felt like I was totally taken care of. The staff was very friendly and the prices were super reasonable. My bike, which i brought in for a tune up and some other repairs, was even done ahead of schedule! Their selection of products was also much more extensive than I ever realized and I was very impressed.
My experience with everyone I've talked to at Rochester Cycling has been superb, and Eric was a real pleasure to work with yesterday, when I came to pick up the bike.
The customer service is always great! I brought my bike in for a spring tune up and they completed the work two days early! I love my Trek bike and know I can count on friendly, knowledgeable service at Rochester Cycling every time I go there.
Eric is awesome—super knowledgeable and always willing to put in the work to find the right answer. Great guy to have in the Rochester for the cycling community!