Knowledgeable staff that answered all my questions. They listened to my bike needs and suggested a style. I test drove through the neighborhood before selecting the style I wanted. I was able to choose my color preference. The bike arrived to the store in 2 days (quicker than expected!) They gave a few suggestions for accessories and installed them quickly at pick up. Rochester Cycling is a local bike shop with quality products & exceptional service that I will keep returning to.
Most of the staff is very knowledgeable and helpful. There is a good selection of bicycle brands and accessories. They are willing to find information for me and get back to me if it is a question they can't answer or a product they don't stock.
Trek is a great brand and Matt is an expert on biking in general and his brands specificallywho cares deeply about his customers. I have bought 5 or 6 bikes from Matt. I've always found him to be the ultimate in integrity.
The owner was flexible in changing my order and communicating with me the expected pickup date. Bike was assembled, the tech offered some pedal suggestions, and payment was seamless. All arround easy interaction and great service.