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   2853 Reviews
4169 Perryville Rd.
Loves Park, IL 61111
8156360664
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Recent Reviews:


You've got friendly and knowledgeable mechanics.
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We were very pleased with our experience. Dylan was very knowledgeable in helping us decide which bike was best for our grandson.
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Excellent service and very helpful!
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Sales staff knowledgeable about bicycles available. Service techs are excellent, very knowledgeable, and able to handle both preventive maintenance and akk repairs I've ever needed. The manager is knowledgeable about bikes sold in the store and very responsive. Oveall, I have always been satisfied with the work done on my bikes and the assistance provided when buying a bike or accessory.
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Excellent quality work, friendly staff
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I just came in for parts, but my first visit. The facility was great and staff were very helpful.
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Actual service was good. Done as promised and at quoted price. Bike had been sitting awhile and battery in speedometer was dead. Would have been good to check this before pickup. Had to scramble around for a replacement.
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Did a great job Would recommend the store to everyone
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We always get excellent service at Trek of Rockford . What impresses me is when im looking for a new bike the staff takes time to answer questions ,get bikes down to ride . Etc. You do not find this kind of caring in most places of business. Excellent job Staff . Steve G.
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With they carried more components but I know it is hard to stock everything. Really great staff and techs.
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I called to see if they were able to fix my daughter’s tire. They told me yes and to bring the bike in. The helped me immediately and the service was fast and everyone who worked there was friendly and very helpful.
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Quality of product. Personal service.
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Quality service! Quality products!
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Everything.
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I brought my bike in for service but couldn't afford to be without the bike for long since I was training for a race. They turned the bike around in 24 hours for me. I couldn't be more greatful. And they did a great job on the cable, tire, and bar tape replacements, as well as calibration my gears. Thank you!
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The salesperson that waited on me was great!
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Location and availability of products and services. Knowledgeable team, had me bike restored and road worthy in short order!
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...I was throughly impressed with the complete experience as this was my first time to see a store of this magnitude.... ty
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Very helpful and knowledgeable staff
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Trek bikes are one of best made. The customer service is the best I ever had. I bought a bike from Dicks, then I went to Trek and bought a Versa 1 they had. I went next day to return my bike to dicks but Dicks doesn't tell you, you can't return a bike to them after 24 hrs. I had to keep the Mongoose. I then went to Trek and told them my issue and couldn't afford both bikes so they let me return the Trek I bought, but I did buy a new seat and helmet from them. They said they would install the seat for me for free and would watch me ride it to make sure I was comfortable. When I tried to ride it, it wouldn't work so they brought it in their store and realized the chain and derailer was loose and bent. They fixed right there and right away. This was a Dicks bike that they cared enough about me to make sure I was happy, even though I returned a 500$ bike of theirs. The customer service is the best I ever have. I will go to them first for my next bike. Everyone should to go Trek first. Customer for life.
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