Thorough service, honest advise on work required, good price and quick turnaround. Literally everything you need from a bike service, especially a commuter e-bike! 10/10
You stock Trek which is my favourite bike manufacturer. You have an up front system of servicing cycles. As a family business you offer excellent customer service.
It was really all about the service for me, my cycling requirements were fully explored all my questions were answered before I asked them. Having selected a bike, the fitting and riding instructions (it was an ebike) were again fully and patiently explained.
It can be quite intimidating going to a bike shop as a 60+ female surrounded by bike enthusiasts and their techno speak but this was absolutely not the case at Roots. I would urge anyone who, in particular, is dipping their toe into the cycling world to head to Roots.
Finally, just to add there was no hard sell, always a positive.
Marti fitted a new set of tyres to my Surly Ghost Grappler. Made a great difference to how the bike rolls, especially when off on my bike packing trips!