Very easy to deal with when booking my bike fitting. Once there Martin was very knowledgeable, extremely friendly and made me feel comfortable at all times. Bike fit instantly felt better.
Thorough service, honest advise on work required, good price and quick turnaround. Literally everything you need from a bike service, especially a commuter e-bike! 10/10
You stock Trek which is my favourite bike manufacturer. You have an up front system of servicing cycles. As a family business you offer excellent customer service.
It was really all about the service for me, my cycling requirements were fully explored all my questions were answered before I asked them. Having selected a bike, the fitting and riding instructions (it was an ebike) were again fully and patiently explained.
It can be quite intimidating going to a bike shop as a 60+ female surrounded by bike enthusiasts and their techno speak but this was absolutely not the case at Roots. I would urge anyone who, in particular, is dipping their toe into the cycling world to head to Roots.
Finally, just to add there was no hard sell, always a positive.