The communication was extremely poor. I had to continually reach out to the company for information on our order. I was completely understanding with the product being delayed, due to things being out of their hands due to COVID19. However, every time they promised to contact us - they didn't and then when they were ready we got less than 24 hour notice for installation. The quality of the work was outstanding, the patio cover is beautiful and well made. The funny thing is that we delayed payment, as part of the work was completed (installation of a fan) but they did contact me about payment. I think that the work of the installers is fantastic, the salesman was great; the office needs help with keeping their clients happy and informed.
From my very first phone call, to designing with Ryan, Tobias on scheduling updates, to every single employee that showed up to build - Royal Covers was a blessing to work with. Paid attention to every detail and did it happily. I am a tough customer with high expectations and this company, culture and finished product were exceptional!
They are professional and the cover is beautiful in my courtyard! I had several estimates. Royal Covers was one of the least expensive. I ordered mine in June and was installed the first week of September. Initially I was told 7-9 weeks. Due to Covid, every company was having difficulty getting the aluminum from China and the manufacturing plants in the USA were not in full operation. I’m glad I choose Royal Covers. You will be too.
I did my due diligence and obtained four bids from local companies and chose Royal Covers because they were by far the lowest bid. I wondered how they could be so competitive but still went with their proposal. Preston and his crew (5members) arrived on time first thing in the morning and by 1pm they were finished. They were neat and professional.
The pergola met my every expectation and looks fantastic. I would highly recommend their services.
They were very accommodating when I asked them to come out and tear down the old patio cover even though it would be several weeks before they were able to put up the new one. This allowed me to get other work completed in the yard.
Sales process was very streamlined and upfront. Follow up was good and the job was completed very timely once the materials were available. Quality of install was very good and even a inspection ollow up the day after the project was complete. Overall a great transaction!