Friendly people that get the job done- easy communication. I liked that Royal Covers got the HOA approval for me, I was dreading that part and I chose Royal Covers over the other bid I received because you submitted to the HOA for me and they wouldn’t do that.
Right from the first phone call the service and communication has been wonderful. From the quick, efficient quote, which included ideas to make it stronger and more appealing, to install.We are in Canada but recieved several photo's and comments from our American neibours.
I liked that the salesperson was upfront and honest about delivery times (and supply chain issues), and that the cover was delivered faster than expected.
I liked that the salesperson patiently answered all of my many questions about the cover.
I liked that the installation was completed very quickly and efficiently.
Most of all, I really like the cover itself. It looks great, and the extra shade means we can use our patio much more often!
We had our pergola built on April 11th. Took one day and the crew was amazing! So polite, courteous and respectful of any debris or building materials laying around. My husband was home for the day and could not say enough about how great the guys were. When I came home, he was sitting in the back yard, enjoying the shade and our entire space looked like nothing had happened. The clean up was outstanding.
Royal Covers was so easy to deal with from getting a quote to setting up installation.
A very professional company indeed.
The quality of the product and the timeline to complete the job even through these difficult times of getting materials and the workmanship of the installers they carefully took care of the surrounding areas and it was left clean