I think the products are outstanding. And the Customer Service of explaining what the products are and what they have in the store is awesome.
I feel that they really care about the people who want to be on the water and enjoy the time on the water matters.
You have everything one would need in different kinds of kayaks and their essential accessories.
The people who work there are knowledgable and helpful. Also very professional and friendly.
As an avid canoeist, I like just about everything about your products and services. Sure wish I could patronize your store more often (and try out some boats!) but I am located far away in MN. The retail canoe industry appears to be in trouble in MN since Midwest Mountaineering went under, RIP. If MN can't support canoe shops, then the writing is on the wall, unfortunately. Rutabaga appears to be 'the last man standing' for Midwestern canoe enthusiasts. I sincerely hope Rutabaga can remain profitable and stay open.
I loved that I was able to buy a Peter hornback boat at Canoecopia.
I love that I can buy my supplies right in Madison at Rutabaga. I recently bought a PFD and some new dry bags. And a pair of shoes on sale.