Every interaction that we have had has been helpful, individualized and attentive. QC Bike Collective would not be where we are without the deep support that S&W provides us. We recommend to others based on this support, but additionally, we have observed how well every visitor is treated. There are high end shoppers, riders seeking help and "swap" visitors looking for a bargain. All get respect, courtesy and attention. This is a first rate group.
Rick was the person who helped me with my selection of a snowboard and other accessories.
He is very good at sales, you know why? First of course, he is knowledgeable about the sport itself and the equipment he sales. But what separates him for other salespersons is this. He talks to you, not at you. There’s a difference. It’s not something you can teach someone because it’s innate, it’s a character trait. Person with a sincere nature like Rick, make the best salesmen.
We have delt with S&W over the years and most recently purchased Electric bikes for both myself and wife Diana. I'm now stepping up to a beautiful new Electric Mt Bike. Tim, Rick, Dave and Tom have been unbelievable to work with to name a few. The guys in the shop are the best the whole place is like a big family! Bob & Diana Wiita