I ordered a bike online and had it delivered to s&w, my emails said it could take up to 5 days for the bike to be built once it was delivered. But even though they were preparing for a massive event, they had the bike built for me the day it was delivered! Everyone is very nice, and helpful. I've spent alot of time with several different salesmen now, all were very helpful and attentive. Would absolutely recommend!
Went in for a flat tire repair. Young man behind the counter fixed it while I waited. Was very friendly and helpful. I also bought a helmet while I was there.
Mark and Steve were so very helpful in educating us on how eBikes operate. They were very patient with us through every step in the process. Would highly recommend going there... No intimidation!
The tune up on my bike was done quickly. I was happy to get it back in a shorter time than expected. I wish I had asked to have my brakes checked because the rear brake was disconnected when I got it out of the car at home. The piece that hods the cable in was worn and wouldn’t hold the cable. I had a friend fix it temporarily and have ordered a new part. He will put it on for me. I’m not sure if that should have been checked as part of the service, but I wanted to bring it to your attention.
The repair staff checks the bike before committing to the repair. If it can be fixed easily, they do it right then, or tell me how I can fix it myself.
I’ve never had a bad experience. Every staff member that I have dealt with over the years, is like talking with a friend. They are genuinely happy to help you out and share their knowledge.
Stopped in to drop off a flat tire from my e-bike for repair and was pleasantly surprised to have a tech repair it on the spot. 10 minutes and I was on my way. Great service