As always, my daughters and I felt like we received red carpet treatment from everyone at the store during our last trip. We knew we would get a great product, built right, and be able to ride the same day with confidence. We ended up purchasing two Trek 820's, helmets, and a Yakima bike rack. One day later we were riding in the white mountains as a family. We are very grateful to have such a welcoming, professional, and proficient sports store in town. We always start at S & W for our ski gear as well and have never been disappointed. Lastly, we also appreciate their top-notch service with a smile :-) Thank you to everyone who helped us during our recent visit: Tim, Rick, Parker, and two other very nice staff members. You have a great team! See you soon.
Ryan, Avery & Chloe
We worked with Erin and she was extremely knowledgeable and patient! My son is new to mountain biking and she took into consideration our budget and his ability while working with us. She expressed her enthusiasm for the sport in a way that was refreshing and friendly.
Prompt attention and service. I had a simple problem that Nick took care of and didn't make me feel like the incompetent consumer that I was. Dave helped me pick out a new Bontrager (I guess actually Trek) rear lamp which was successfully installed by me to my surprise. Always recommend this business.
My sales associate Dustin was incredibly knowledgeable and friendly. I felt like he provided excellent customer service He managed What seemed like a busy day at the store by giving me the focused attention when I needed it and balanced that with answering small questions or redirecting people to other associates when I was contemplating decisions. Seems like a great team member and employee. The store was well organized and the selection of products was great. The ability to go outside and test ride the bike on a small trail in the back and really get a feel for it also helped in our decision making process. The prices were competitive and the discount accessories after buying a new bike was appreciated. Definitely my bike store of choice going forwards
I was a captive customer I live on Cape cod and you were the only folks that had the exact bike, so off I went . However for your own knowledge I called prior to speaking with Rick and a young man on the phone had an attitude, I called back spoke to Rick and it was seem less .
Rode the bike when I got home on day 1 it was great.
Unfortunately haven't since
Thanks to Rick and the S&W Team, please don't forget about my kickstand I've never had a bike with out one.
Thank you very much