Emma is a wonderful instructor as well as the makeups we’ve had thus far. Emma makes the kids feel encouraged. From front desk to instructors . I’m impressed because so far, almost everyone has been kid friendly. Carlos, we had Carlos today and his kindness, respect and patience really impressed me and gave me a sense of relief and safety for my children. A safe and friendly environment for them to learn such an important life skill. It’s important.
The staff at Commack Saf-T-Swim is always so friendly and accommodating. I have been taking my son for private swim lessons for the last 4 years. Claudia is always a pleasure to work with and is always so helpful whenever an issue arises. She is always so welcoming and my son is excited to see her every week. Charlie G has been an amazing instructor and my son adores him and has progressed tremendously since he has been taking lessons with him. They are both assets to this location.
The instructor was very welcoming and helped my little one conquer his fear of being just dropped off at the pool. The front desk staff was also warm and welcoming.
The staff was so kind and accommodating. It was my son’s first time and he was a little scared but Terri was so patient and friendly. She gave very thorough instructions which put me at ease and made me less nervous as well. It was VERY evident from just observing the other parents and children in the class that their programs are unmatched.
My daughter has a great connection with her instructor making it easy for her to engage and learn to swim. My only gripe is the last few weeks having to cut her lesson short because another child keeps throwing up in the pool making the entire pool have to leave to allow for cleaning the pool. Maybe speak with the parents of said child to alleviate any issues affecting the other families paying for these lessons or at least partially refund money to those affected for weeks on end who are getting shorted time for the lessons they are paying for.
The swim experience is terrific. As an improvement, there could be a period between each lesson when children are exiting and entering the pool that isn’t part of the lessons time frame- this way the instructor has a minute or two to update a parent on what their child did that day and what they are working on, etc. This interim time would serve the customer by removing the time that’s cut from each lesson when being used for these discussions, which most of the time are necessary discussions.
Maggie was very patient with our very energetic twin boys. They were overly excited to be in the water, but she managed to give them both great lessons. We opted for one-on-one sessions for next time, but highly encourage their services.
Ayan was very patient with my anxious child. He was able to simultaneously comfort her and challenge her to help her succeed. My daughter can't wait to go back!