The swim experience is terrific. As an improvement, there could be a period between each lesson when children are exiting and entering the pool that isn’t part of the lessons time frame- this way the instructor has a minute or two to update a parent on what their child did that day and what they are working on, etc. This interim time would serve the customer by removing the time that’s cut from each lesson when being used for these discussions, which most of the time are necessary discussions.
Maggie was very patient with our very energetic twin boys. They were overly excited to be in the water, but she managed to give them both great lessons. We opted for one-on-one sessions for next time, but highly encourage their services.
Ayan was very patient with my anxious child. He was able to simultaneously comfort her and challenge her to help her succeed. My daughter can't wait to go back!
The instructors, especially ours (Emma) kind, patient, sweet, playful yet gets the lesson done physically and mentally for the kids. Generally kids needs that playfulness and patience to help them trust and have that chemistry with the person teaching them. I appreciate that from most of the instructors they’ve had for Makeups as well.
I’m giving a 10 rating specifically because of one exceptional instructor, Carlos from the Commack, NY location. My son is on the spectrum, and I can’t express how much comfort and confidence he feels with Carlos. Carlos is kind, patient, and incredibly dedicated. His genuine care for his students and his work is evident every single week. You’re truly fortunate to have him as part of your team.
Sincerely Kane Mercado’s MOM :)
First trail class was fun can’t remember the instructors name but she was great! The second class we did the instructor seemed more intense. Thinking of switching times back to a mid day class instead of a 5pm class. My child seemed to respond better during the midday class with the sweeter and relaxed first instructor.
Welcoming staffs and always listen to our concerns. Area wide and clean.
Carlos , the swim instructor, is the best. He knows how to handle the little kids in the pool very well. He redirected them so well when they are distracted. We are lucky to have him.
Our coach, Carlos, is absolutely amazing! We always appreciate his patience, knowledge and communication. The other employees are always kind and welcoming. I also appreciate that the facility is always clean!
My child is comfortable going in the pool wit the friendly instructor Gianna. The facilities are also convenient for getting him ready to go in and out.
We love everyone we work with at the Commack Saf-T-Swim! Emily is always very patient and helpful when we schedule makeups with her at the front desk. She also assisted me in booking my daughter’s birthday party (twice, because we had to change the date). And the kids love their instructors Trish, Ashley, and Kayla. They really look forward to their swimming lessons each week!
Steven is such a patient teacher. In the early days, my daughter would cry during her swim lessons, and he never once lost his calm. He took his time, reassured her, and gently helped her build confidence in the water. Now she looks forward to every class and swims with a big smile on her face. We’re so grateful for the care and dedication Steven has shown—he truly made a lasting impact on her swim journey!