My daughter has a great connection with her instructor making it easy for her to engage and learn to swim. My only gripe is the last few weeks having to cut her lesson short because another child keeps throwing up in the pool making the entire pool have to leave to allow for cleaning the pool. Maybe speak with the parents of said child to alleviate any issues affecting the other families paying for these lessons or at least partially refund money to those affected for weeks on end who are getting shorted time for the lessons they are paying for.
The swim experience is terrific. As an improvement, there could be a period between each lesson when children are exiting and entering the pool that isn’t part of the lessons time frame- this way the instructor has a minute or two to update a parent on what their child did that day and what they are working on, etc. This interim time would serve the customer by removing the time that’s cut from each lesson when being used for these discussions, which most of the time are necessary discussions.
Maggie was very patient with our very energetic twin boys. They were overly excited to be in the water, but she managed to give them both great lessons. We opted for one-on-one sessions for next time, but highly encourage their services.
Ayan was very patient with my anxious child. He was able to simultaneously comfort her and challenge her to help her succeed. My daughter can't wait to go back!
The instructors, especially ours (Emma) kind, patient, sweet, playful yet gets the lesson done physically and mentally for the kids. Generally kids needs that playfulness and patience to help them trust and have that chemistry with the person teaching them. I appreciate that from most of the instructors they’ve had for Makeups as well.
I’m giving a 10 rating specifically because of one exceptional instructor, Carlos from the Commack, NY location. My son is on the spectrum, and I can’t express how much comfort and confidence he feels with Carlos. Carlos is kind, patient, and incredibly dedicated. His genuine care for his students and his work is evident every single week. You’re truly fortunate to have him as part of your team.
Sincerely Kane Mercado’s MOM :)
First trail class was fun can’t remember the instructors name but she was great! The second class we did the instructor seemed more intense. Thinking of switching times back to a mid day class instead of a 5pm class. My child seemed to respond better during the midday class with the sweeter and relaxed first instructor.
Welcoming staffs and always listen to our concerns. Area wide and clean.
Carlos , the swim instructor, is the best. He knows how to handle the little kids in the pool very well. He redirected them so well when they are distracted. We are lucky to have him.
Our coach, Carlos, is absolutely amazing! We always appreciate his patience, knowledge and communication. The other employees are always kind and welcoming. I also appreciate that the facility is always clean!