My son ,Enias absolutely loves Keliah! She is a natural. She has a knack for kids, and you can tell how all the kids respond to her. He walks in saying HI in a loud voice when he sees her. I wish I had found her sooner and known of her sooner. She is patient with him, and I love her encouraging.
Mary Jane is amazing and very accommodating when a substitute is needed. She also checks on the kids progress to level up. Vishal and Sariah are making instructors for my children. Vishal is one of the few instructors I see that very hands on showing my Son the proper technique and actually swims with him. He takes his job very seriously. We thought one day he was sick and all of a sudden he showed up for the lesson. He is super dedicated.
A couple complaints:the smaller pool being broken quite often which can cause quite a bit of traffic in the big pool. Sometimes the changing rooms are not as clean as they should be.
The first class my grandson was in was with a substitute instructor. He said it was too easy, but observing the next level, I think he is in the right class. Maybe the assigned instructor will make adjustments for his ability
The staff at this pool are very friendly, nice, professional, knowledgeable and helpful. My grand-daughter LOVED going to the class. Her family moved to Texas, so she could no longer attend here, but will be looking for this in Texas.
I would recommend dealing with the pool location directly instead of the call center/main phone number, as the call center is not as knowledgeable and does not seem to want to provide good customer service.
The instructors and staff really care about their students and their progress. Miss Ashlyn has been great with my son, even on days when he’s stubborn. I recommend SafeSpalsh to all of my friends and family.
We absolutely just love safe splash. Our boys love their instructor. We love that we get the option of how group, semi private, or private. The instructors are dedicated which makes the experience even more so. The pool is warm so they aren’t freezing while trying to learn new skills. The front end staff is always friendly and so helpful. We really enjoy being apart of safe splash