We've been going to SafeSplash MTN View for over two years now and we love the extra care that Marlon provides to both our kids. While some of the other instructors are seasonal and have varying degrees of experience which led to some challenges for us, Marlon has addressed this personally and the current team including Sebastian, Elena, and Junior are amazing! This contrasts with our experience at the Fremont/Sunnyvale site which has been more inconsistent with its care and responsive for us as we initially tried to find accomodation through Alex the onsite manager. There was inconsistency between what the corporate call center tried to help schedule for us about five times vs what Alex said and then eventually stopped responding altogether to our inquiries for availability for our youngest child. We are grateful that Marlon helped create availability for us in MTN View after hearing about our challenges at Fremont/Sunnyvale.
This feedback is for teacher Anne S.
She is a teacher for Beginner groups(1-3). My 6 year old daughter has been in her class for a few weeks at the Mountain view Safesplash center.
Prior to joining her class my daughter has had some negative experiences at another school, and was a bit scared of the water.
Teacher Anne worked with her to get rid of her water fears. She helped my daughter dive into the water and try to swim by herself within two weeks. Even on a day when she wasn't teaching(my daughter was with another teacher), Anne dipped her hand on the pool surface and asked my daughter to swim up to her hand. This helped my daughter become very confident about diving into the pool by herself.
Teacher Anne is very patient with my daughter and other students in the class. No matter how the kids behave she is smiling all the time. Also she is able to keep even the "naughty ones" in line and ensure that no ones behavior disrupts the class for the other students.
My daughter looks forward to Teacher Anne's class and was quite disappointed to have missed her class this week because of recurring facility issues at the Mountain View pool. The San Jose pool is very far for us to drive, and so we would be grateful if this issue is resolved as soon as possible.